Refunds & cancellations
How cancellations work, when a refund applies, and what happens if we have to call off a class.
Last updated September 2026
Cancelling a single class
Plans change while travelling — we understand that. If you've booked and paid for a single class:
- More than 6 hours before the class — cancel for a full refund, or move to another class at no cost.
- Less than 6 hours before, or a no-show — the class is charged in full. Mats are limited and a late cancellation usually means the space goes unused.
To cancel, message us on WhatsApp at +94 77 000 0000 or emailhello@shramalaya.com. Please include the name the booking is under and the class time.
Class packs and passes
Packs are taken by people who've already practised with us, so they're bought knowing what they're for. Once a pack has been purchased it is non-refundable, but unused classes stay valid to the end of the pack's validity period.
If illness or injury interrupts your stay, write to us — we'd rather find something workable than hold you to the letter of it.
Private sessions
Private sessions cancelled with more than 24 hours' noticeare refunded in full or rescheduled. Inside 24 hours, the session is charged, since the teacher's time has been set aside.
Retreats, courses and workshops
- Deposits secure your place and are non-refundable.
- Cancelling more than 30 days before the start: the balance beyond the deposit is refunded in full.
- Cancelling within 30 days: we'll refund what we can once fixed costs are accounted for, and will always tell you the arithmetic openly.
- Your place can be transferred to someone else at no charge.
If we cancel
Occasionally a class won't run — a teacher falls ill, the weather makes the shala unusable, or something else outside our hands. If that happens you can take a full refund or a credit for another class, whichever you prefer. For a cancelled retreat or course, you get a full refund of everything paid, deposit included.
How refunds are paid
Refunds go back to the original payment method. Card refunds are processed within 5 working days of us agreeing them, though your bank may take a further 5–10 working days to show the money. Cash payments are refunded in cash at the shala.
We refund the amount you paid. Any currency conversion difference applied by your own bank is outside our control.
Something not right?
If a class or purchase wasn't what you expected, tell us — ideally the same day. Write to hello@shramalaya.com and we'll look at it properly. We'd far rather put something right than have you leave unhappy.